Call Toll Free: 1-866-699-8239

Monday-Friday 9:00 AM - 5:00 PM EST

Frequently Asked Questions


Below is a list of common questions. If you need further assistance, please contact our customer service at:
407-478-2663, Monday through Friday from 9:00 AM to 5:00 PM EST.

What is your program?


Our program is a new Patient Assistance Program developed by us. Our program is the first patient assistance program that offers over 250 generic versions of branded medication, not available through any other Patient Assistance Programs.

Do you only provide generic medications?


No, you can order ALL medications from our pharmacy. You may call us anytime to check the availability and the price of medications not listed.

Can I participate in your program if I am covered under Medicare Part D ?


Yes, our program is designed to reduce your prescription costs. We can bill your Medicare part D and charge you the lower of the price for your medications. Please indicate on your application if you are covered under Medicare part D and whether you would like us to bill Medicare Part D on your behalf.

How do I submit my prescriptions?


The pharmacy can only accept original prescription drug orders from patients, and that faxed prescriptions can be accepted only from the prescribing practitioners. You can also have us contact your current pharmacy for a prescription transfer.

Do you offer express shipping?


Yes, please call our customer service for details and rates.

What are our limits on medications ordered?


All prescriptions must be written for the number of days requested. When you visit your physician, please indicate a 90, 180 or 360 day supply. There is no limit to the number of different medications you may order.

Is there a cost associated with participating in our program?


There is no enrollment fee or monthly charges. An administrative fee is charged for EACH prescription and will be used to cover the costs of: Storing and handling the medications, processing fees, pharmacist and educational materials.

How are the medications delivered to me?


Once your application has been received and approved, your medication(s) ship within 5 to 10 days. The medication(s) will be mailed directly to your home, or a trusted family member as permitted by your state law.

Do I need to submit proof of income?


No. We no longer require proof of income mailed in with your application.

Are these FDA Approved medications?


Yes, all medications dispensed are FDA approved and made in the USA and dispensed by a licensed pharmacist.

Do you offer automatic refills?


Yes, prior arrangement is required.

Customer Support

Monday – Friday
9:00 AM – 5:00 PM EST

Online Pharmacy

Xubex®
P.O. Box 1244
Winter Park, FL 32790-1244
Phone: 407-478-2663
Fax: 407-671-7960