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Specialty Care Services


We provide resources that healthcare professionals can utilize to monitor and promote better care for their patients. The state-of-the-art interactive website provides valuable information clinicians can use to make better decisions and monitor therapy and compliance. Review of more than 40 studies conducted over a 25-year period conclusively demonstrates that personal intervention strategies significantly improve medication compliance beyond the level achieved through standard patient education and medical care. We offer a comprehensive pharmaceutical service that will deliver safe, effective and cost efficient drug selection, timely delivery of drug therapy and achievement of optimal patient outcomes.

Services

We offer specialized pharmacy care for patients diagnosed with chronic illnesses such as:

  • Cancer
  • HIV/AIDS
  • Hepatitis C
  • Infertility
  • Growth hormone deficiency
  • Immune disorders (organ transplant)
  • Hemophilia
  • Multiple sclerosis
  • Rheumatoid arthritis
  • Mental Health

Professional counseling

The medication counseling sessions involves pharmacists informing patient about the appropriate use of their medication. This includes providing information about the benefits of taking the medication, informing patients about potential side-effects, informing patients about the onset of action for medications and reinforcing the need for patients to take their medication on a daily basis. Our Highly trained pharmacists are experts in patient counseling and education.

Compliance monitoring

compliance monitoring starts when we dispense the medication to the patient. We offer services such as compliance Pak, Multi-dose packaging and refill reminders. According to Med Journal of Pharmacy Practice, Vol. 17, No. 3, 167-181 (2004) medication non-compliance is a pervasive problem resulting in significant morbidity and mortality. It is estimated that between 40% and 60% of people do not take medication as prescribed, which can lead to worse health outcomes. Packaging of medications with reminder systems for the day and/or time of the week is an attempt to help people take long-term medications. We ensure through systematic post dispensing contacts with the patients that they are adhering to the regimen and to answer any questions or concerns they may have about their medications.

Reporting

We provide quarterly reports of compliance and Medication Therapy Management reports to physicians. You will receive reports which includes dispensing interval, current medication list, drug-drug interaction and other pertinent information our pharmacist has noted during interview with the patients. This review also includes preventing, identifying, reporting, and resolving medication-related problems, medication errors, or other irregularities and collaborating with the practitioner. The consultant pharmacist reviews are targeted to eliminate medication-related problems that arise from the use of a medication. These reports also includes a suggestion from the pharmacist in regarding to dosing, drug interaction and cost to the patient in regard to their insurance plan. Practitioners can choose to receive these reports either by fax or email.

Advocacy

Our patient care specialist works diligently with insurance companies, Medicare and Medicaid in regard to patient benefits and co-pays. We prepare all forms and submit required information to plan provider for the purpose of obtaining prior authorization for non-covered items.

Mail Order Made Easy

Free shipping, the convenience of home delivery, easy ordering and payment options and a dedicated customer service staff are just a few of the reasons our clients awarded our Service a 93% satisfaction rating in our most recent customer survey.

Ordering Refills

We offer four easy ways to order prescription refills:

  • Online: refill prescriptions from this website www.xubex.com
  • By phone: our toll-free number connects members to a dedicated customer service representative
  • By mail: we include pre-addressed, postage-paid envelopes with each order
  • By fax: physicians can fax in new or refill orders


To ensure you never miss a dose, be sure to sign up for our Auto-fill reminder program. With this service, you’ll get convenient email notices when it’s time to refill or renew a prescription.

Online Prescription Services

Our website also offers many easy-to-use tools and features that make mail service even more convenient. Once you complete the account activation request form you can: Order refills online Check the status of a prescription order View your prescription