Questions and Answers



Get Started

Just visit our get started page or call us at 407-624-5088
Usually it will take about 5-10 minutes to register and get started.
We need demographic information, valid prescription & valid form of payment.
No, as long as your old prescriptions have valid refills, we can transfer from your old pharmacy.
Yes, we will need all their demographic information.
We can ship class III-V controlled medication. We do not ship Class II medications
Simply mail your prescription to us or your physician may call it in at 407-624-5088 or fax it to us at 407-767-7770
If we have a valid prescription & form of payment you should receive your first shipment within 2-4 business days.

Refills

You may upload your refill request via our secure patient portal or you may call to speak to a customer service representative at 407-624-5088
Usually we contact your physician via phone, electronic request or fax.
We will fax the information to your physician.
Order your refills at least 7 days in advance to make sure you receive your medications in a timely manner.
Our pharmacist will verify that there are no interactions between the medications from different physicians.

Billing and insurance

There is no cost for using Xubex.
We accept most inurances.
All insurances have different co-pays. We would run the prescription claim & let you know what the co-pay would be.
We run your prescription through your insurance which dictates your co-pay.
We accept Credit Cards, Money Order or Check. Please do not send cash.
We do offer discounts but not financial assistance
You can submit your information through your Xubex user profile page.
No, if you are not happy with our service, we will be happy to transfer your prescriptions to the pharmacy of your choice.
We would call your insurance carrier to verify you must fill at that particular pharmacy, if you do not, we are happy to fill the medications.
Yes, as long as the physician writes for a 90 day supply of medications.

Shipping

Yes, we pack & ship your medications with care to ensure your medications arrive safely to you.
Normally we ship by USPS. We can ship by FedEx or UPS (cost will be different)
Yes we can do an emergency shipment, however, there is an additional cost to ship overnight.
This service currently is only available in Florida.
You may change it through the patient portal or call 407-624-5088.
Monday thru Friday. Excluding Holidays.
We can fill your prescription early, but if it is a controlled medication, we would need to contact the physician to get an approval for an early fill.
If you are in need of an antibiotic, it is recommended that you fill at your local pharmacy.
We will call or email to let you know the reason for the delay

Medication Management

Your physician may call it in to our pharmacist at 407-624-5088 or fax it to 407-767-7770 or you may send it via USPS.
Yes, either called in verbally, faxed or electronically sent
We would contact the physician to verify & see when the new doseage can be filled.
Yes, however, insulin would need to be shipped overnight cold ship (extra shipping charge) testing supplies and syringes could be shipped USPS
We dispense mainly generic medications, however, we can dispense brand name medications if requested ( brand pricing applies)
We can ship class III-V controlled medications. We do not ship Class II medications.
Yes, as long as your physician writes for a 90 day supply ( If you have insurance a 90 day supply will depend on your plan)
We would contact the physician to verify & see when the new doseage can be filled.
Yes, we can send vitamins with your order.
Call the prescribing physician to discuss alternative medications.
If you are in need of an antibiotic, it is recommended that you fill at your local pharmacy.
Specific directions will be on the medication bottle/box
If we cannot obtain the specific medication you requested, we can transfer to another pharmacy of your choice.
Our pharmacists are available to speak with you Monday thru Friday 9-5pm

Privacy and Security

You may fill out your personal information through our secure patient portal, your physician may call or fax your prescriptions to us.
Yes. We use the latest security services to insure your security and privacy.
No, we keep all your information private and secure.

Customer Service

We have a pharmacist on staff to answer your calls Monday-Friday 9am-5pm.
You may email Customerservice@xubex.com or call 407-624-5088.
You may email Customerservice@xubex.com or call 407-624-5088.
You can login to your account and manage your prescriptions 24x7 at https://www.xubex.com
You may email Customerservice@xubex.com or call 407-624-5088.
This ability is part of your user profile. Login to your Xubex account and click on your email link on top of the page and manage your notifications
Your communications are also available through your Xubex account.
Reminders for your refills and tracking information for your shipment.
You may call the pharmacy at 407-624-5088. We will need a signed release from your patient(s) stating we can discuss their medications with you.